Return & Replacement Policy

We accept returns or replacements ONLY in case of a damaged product, subject to the following conditions:

• The damage must be reported within 24 hours of delivery.
• The customer must provide a clear, continuous, and unedited unpacking video, recorded from the moment the package is opened until the product is fully shown. Videos with cuts, pauses, fast-forwarding, or any form of editing will not be accepted.
• The video’s should:
  • Start before opening the package
  • Clearly show the sealed package
  • Capture the entire unboxing process
  • Clearly display the damaged product

Without an unpacking video, no return or replacement request will be accepted.

We do not accept returns or replacements for:

• Size or style preferences
• Color variation due to lighting or screen resolution
• Minor weaving / finishing variations inherent to handcrafted products
• Damage reported after 24 hours of delivery
• Requests without a valid unpacking video
• Used, altered, or washed products

1. Email or WhatsApp us within 24 hours of delivery
2. Share:
   • Order ID
   • Clear unpacking video
   • Photos of the damaged area
3. Our team will review the request within 2–3 business days
4. A refund via UPI or Bank transfer or store credit will be issued (no cash refunds) once we receive the product and team verified and accepted.

• In case of approved damage claims, return shipping will be coordinated by Haus of Aaviya.
• Customer has to courier the product back to us, Courier charges will be reimbursed after product verification and accepted by team.
• Any unauthorized returns will not be accepted