Return & Replacement Policy

At Haus of Aaviya, each product is carefully packed and quality-checked before dispatch. As our products are curated fashion items, we follow a strict return policy outlined below

Eligible for Return / Replacement

We accept returns or replacements ONLY in case of a damaged product, subject to the following conditions:

The damage must be reported within 24 hours of delivery.
The customer must provide a clear, continuous, and unedited unpacking video, recorded from the moment the package is opened until the product is fully shown. Videos with cuts, pauses, fast-forwarding, or any form of editing will not be accepted.

The video’s should:

Start before opening the package
Clearly show the sealed package
Capture the entire unboxing process
Clearly display the damaged product

Without an unpacking video, no return or replacement request will be accepted.

Not Eligible for Return

We do not accept returns or replacements for:

Size or style preferences
Color variation due to lighting or screen resolution
Minor weaving / finishing variations inherent to handcrafted products
Damage reported after 24 hours of delivery
Requests without a valid unpacking video
Used, altered, or washed products

Return Process

Email or WhatsApp us within 24 hours of delivery
Share:
- Order ID
- Clear unpacking video
- Photos of the damaged area
Our team will review the request within 2–3 business days
A refund via UPI or Bank transfer or store credit will be issued (no cash refunds) once we receive the product and team verified and accepted.

Shipping Charges

In case of approved damage claims, return shipping will be coordinated by Haus of Aaviya.
Customer has to courier the product back to us, Courier charges will be reimbursed after product verification and accepted by team.
Any unauthorized returns will not be accepted

For support, reach out to us at:
connect@hausofavviya.com
7760056566

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